I just wanted to tell you that we had one of your guys here yesterday working on several machines. I’m afraid I don’t remember his name, young guy… Anyway, he did a really nice job here. He was here right at 6:30, I gave him a little line up of what we needed and he was humping it the whole time. One of my guys even noticed and he doesn’t compliment anyone lol. I just thought you’d like to know. Have a great weekend!

Hello folks, our machine is up and running and making chips today, thanks to Trevor and the whole crew for your professional response. Thanks again, we are happy campers!

I really do appreciate your service, hands down your team has been second to none for us.

Thank you for resolving this so fast.
Your plan to install this on the existing machine is greatly appreciated and speaks to the culture of you organization.

Joe was very knowledgeable and friendly, he fixed everything on my machine, thank you again.

Ryan,
Thank you very much.
We are very happy with Merrifield and the people who give such excellent customer service.

Thank you for inviting us to your company, the tour was very interesting. I learned a lot about your jobs and it really opened my eyes on how the manufacturing supply chain runs.
I enjoyed the way you guys were interactive with us and talking to us about our future.

I would like to give a shout out to your service tech Trevor . He was great! We are grateful that he figured out and helped us understand our issue with the DMU.”

Hi Adam – I just wanted to say thank you again for how fast you responded to us. I really appreciate it! Brandon was awesome and we very much like him – he did a great job! Please say thank you to your team from us!!

I just wanna tell you that Joe is an awesome dude.
In fact, I would like to say that you and everyone have been great to work with. We had to figure out the DXF file system and transfer on our machine today and Joe got on it right away, and we transferred files within an hour. Great to have problems solved so quickly.

Thanks, and sorry I missed your call….
As always, your team members are awesome! He is here and very thorough and helpful!!!!
Thanks again!

I would like to thank everyone who had a part in my AMAZING experience last week.
Larry, thank you for sharing your knowledge and experiences with us all during the Eurotech Fanuc Programming Class. It was so nice to be in a classroom setting and really understand how to program and utilize these awesome Eurotech machines. Personally being new to G and M code programming, I have walked away with more confidence and knowledge that will greatly strengthen my career.
Also, thank you for housing Robert and I at the Selway Villa. We couldn’t have had a better experience The whole trip was AMAZING! It’s so nice to feel like one big family and having everyone’s support.
THANK YOU!
THANK YOU!
THANK YOU!

If you want a pleasant email, please keep reading. We continue to use your service team, and it is working fantastic. Your team is responsive and professional, and they are able to work very well with our team here. Just this morning, they fixed a machine issue that we had so that we could get a production job back up and running. It is much appreciated. Please tell them Thank You and Merry Christmas from all of us!

Thanks again, your employee was excellent! Very professional and knowledgeable!

Thank you for all of your help!!
Manny did a GREAT job getting us set up and running!
Thanks again!!

This machine is simply amazing… Thanks to all the help and support from my network of amazing individuals! Nick Merrifield and the whole team at MMS.

We loved working with Merrifield, great experience.
Our Eagle 800 EDM & our Manual Fast hole machine were moved into our new building and ready to go as we were moving the rest of our shop.
Dan the man & Nick are awesome.
Thank you for everything, from the team @ Zero Tolerance!

Hi Cathy,
Please let Brandon know that the machine appears to be holding size well, thank you again! He’s a heck of a mechanic…

Nick
I want to let you know how grateful we are that Manny came out to help us get our OPS Cell up and running!!! Manny showed up first thing this morning and left around 2 pm. He had several obstacles and he never gave up. Now I know the importance of having electrical diagrams for all our machines.
We were dead in the water and we needed help big time! Manny said he was out of town all week training and just got home. He could have easily said “I am not available on Saturday see you Monday “ but he did not. People like that are hard to find and I consider him a “Rockstar “. I think it’s important to recognize his efforts that went above and beyond.

#gratitude
Best Regards,

Cathy and Nick,
Once again, your team responded super-fast and solved our problem with regards to getting our spotting press working.
I jokingly told the tech that he was up against a flawless record/standard set by others on the Merrifield Service team.
Even under that pressure he got us up and running!
Please be sure to extend my gratitude to the tech that solved our problem!!!
Thanks again for all your help and support, I am glad that I was introduced to your company a few years back.

“Brandon did an outstanding job; was diligent in his work, parts requested were correct and everything went back together in a timely manner”

Merrifield has the most reasonable prices I have found, and you guys are really easy to work with.”
“I fix all their stuff in here myself but sometimes I need parts.”
Good stuff. Carry on.

Nick,
I am glad Jack introduced me to your company…..
I love the way your company communicates with ours and your staff has always been very informative and helpful.
Everyone always seems to go a little further than you would expect them to.
So thanks again to you and your staff for helping us out in our time of need!

R&M machine Inc. has been doing business with Merrifield Machinery Solutions since 2007. In the last decade of working with each other we have utilized MMS for both servicing and all our CNC machine needs(repairs and maintenance) as well as the purchasing of all our new equipment that we have needed to be competitive in our trade.
The main reason R&M Machine has always turned to Merrifield Machinery Solutions is very simple it is their highly skilled machine technicians. In our industry there are many CNC machine manufacturers that produce a quality product but very few have the service to back them when they breakdown and they all breakdown no matter how expensive the machine. With other companies in the past before using MMS we would have to wait weeks to get service for down machinery and this is not the case with Merrifield Machinery Solutions. We get prompt service and our machines stay running.
Thank you Nick for the great products and service over the years and for caring about our company as if it was your own. Congrats on the 10 year anniversary.